Bark Suppliers FAQ's

Here are some of the answers to our most frequently asked questions about our bark products and delivery services.

Is Delivery Free?

Standard delivery to most postcodes is included in the price however, we do have to charge a small surcharge to some postcodes. When at the checkout, you will have to enter your postcode before any payment can be made, at this point all delivery options and charges will be displayed.

How Long Does Delivery Take?

We dispatch orders on standard working days only (Monday to Friday) and our order cut off point is 1pm each day. (Orders placed after 1pm or on a non working day will be dispacthed on the following working day.)

If you choose Next Working Day delivery: Your bark order will delivered next day (if you placed your order before 1pm).

Standard Delivery option will take between 3 - 4 working days. 

Please Note: Some of our Pine Bark products can take upto two working days on the next day service and up to 5 working days on our standard delivery service. There willl be a notice on the product page if this is the case.

Is the Bark Treated?

Our Bark is all natural and is not treated with any chemicals! 

What Vehicle(s) do we use?

For the majoirty of our deliveries, we use an 18 tonne curtain sided vehicle. This is quite a large vehicle and in some cases, we have to request a smaller vehicle, whether it be a 7.5 tonner or even a 12 tonne vehicle (same size, can hold different amount of weight). 

We can request a smaller vehicle for you, if we're made aware of access restrictions. However, we can't guarantee a smaller vehicle! 

I live on an incline, can I still order?

Generally we can't deliver onto incline, due to using a Manual Pallet Trolley which doesn't have brakes, therefore, delivering onto an incline can cause problems.

If you ring our Customer Service team, we can pass the postcode to the Hauliers and they can tell us if they will deliver there. This way we can save you time and money! 

01785850653

How would my product be offloaded?

We deliver using a Taillift at the rear of the vehicle. Once we lower the goods down from the taillift, we then use a Manual Pallet Trolley to move the goods. For this reason, we would need a flat hard standanding surface to deliver to.

Do I need to be home?

It is always best to have someone, so they can sign for the goods. Also, if the delivery might be difficult, please have someone available for delivery to help the delivery driver if needed! 

Can you deliver onto my driveway?

Our Delivery service is Kerbside only - However, if the driver assigned to your delivery, deems it safer to leave onto your driveway, he/she will do so.

My driveway is gravel / stones / grass, can I still order?

As we use a Manual Pallet Trolley so the wheels can sink into Gravel, Grass or Stones. Therefore, we will deliver to kerbside when we can, as that is our normal delivery service.

Is this website secure?

Yes!

Our website is secured with an SSL certificate & all transactions are secured with 128 bit encryption software.

See our Privacy policy on more information about our websites security.

As an online store, your privacy is our priority! 

How do I find out the estimated time of my delivery

Either Call us, E-mail us or speak to one of our Customer Service Team on Live Chat, on the day of delivery and we can find out what estimated time will be! 

How can I track my order?

Tracking your order is easy - alongside the e-mails we send with your order, you will find a tracking link where you can see the timeline of your order, all the way up to being completed! 

If you would like some more information on your order, feel free to call us, e-mail us or speak to one of the Customer Service team on the Live Chat

Is there a Cancellation Fee?

Not always. 

A Cancellation Fee may apply once the shipping notification has been sent. 

Is there a Re-delivery Fee?

Unfortunately, Yes.

Re-Delivery fees are entirely dependant on the delivery postcode and amount of pallets. If you need to get an item re-delivered, either e-mail or call our Customer Service team.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer Services: 0333 321 6896

Is there an Order cut off?

For any delivery service, the cut off point for that working day is 1pm. Any orders placed after that, will be processed the following day!

Contact Us

Customer Services: 03333 216 896
Sales Line: 0871 971 0988

Email:

Info

Barksuppliers.co.uk
Quality Garden Supplies Ltd

VAT No. :980 4084 14
Company Reg: 7055300

Barksuppliers.co.uk, 30 High Street, Eccleshall, Staffordshire, ST21 6BZ