Not necessarily - infact a lot of deliveries take place when our Customers are at work - this being said, we do encourage our Customers (or friends of) to be there when the delivery takes place. The reason for this being, if there's an issue (e.g. Can't find the address), it's really important the issue is sorted on the day of delivery (within the 20 minute delivery window).
If the driver can't make the delivery, he will need to be re-booked (and paid again) to be sent back out - unfortunately, the cost of re-delivery would be passed on to the order placer.
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